您好,欢迎来到『达网』官方网站
达网
全国服务热线  
联系在线客服
达网国际站 | 达网学院 | 付款方式 | 促销专区

如何取消已购买的产品或变更产品

适用情况:

1. 如果在购买主机时发现数据中心的区域是默认的,比如希望主机位于美国机房,但默认分配的却是新加坡机房的主机,具体变更数据中心方法见这里:http://www.dw.net.cn/Support/godaddy/godaddy-change-datacenter.html

2. 购买的主机发现其分配IP在国内不能访问,希望通过重建重新分配一个新的IP。


基本操作说明:

1. 进入My Account用户区,选择Payments栏目下的“Product Billing”;

2. 选择需要取消或者重建的已购产品(注意:如果有数据提前做好备份),再选择“Cancel Item”,弹出对话框后,点“Confirm”确定;

3. 等待Godday方面处理,大约24小时左右(72小时以内),进入My Account\Payments\In-Store Credit栏目,查看是否有退款到此栏目,退到此栏目的金额是可以用于再购买产品的。



英文原文:

You will need to backup your current hosting, delete the current hosting and obtain In Store Credit or a refund, then purchase new hosting in the appropriate region via a representative.


We would be happy to request a store credit or refund for the remaining unused billing cycles for your account. However, we will need you to first cancel the items in question. Once canceled, please reply to this email with your preference of either In Store Credit or a refund.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

? Go to our homepage.

? Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

   1. Click the '$ Payments' tab under your name.
   2. Click the 'Product Billing' link on the left hand side of the page.
   3. Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
   4. Select 'Cancel Now'* or 'Cancel at Expiration Date' in the menu that appears to the right.
   5. Click on 'Save Changes'.

*Canceling now will immediately remove the product or service from your account. If you choose to 'Cancel at Expiration Date' the product or service will remain active until the date specified and will not be renewed and cannot be immediately refunded.

To place an order for the new hosting not in your region you will need to have us process this order.

All of the items you are trying to purchase.

The last four digits of the payment method on file that you would like to use.

Agreement to the full amount, please include the full amount in your response in US dollars.

Acknowledgment that you have read and agree to all Terms of Service listed on the checkout page.  Please include a list of the Terms of Service listed in your reply.

Copyright 2006-2012 dw.net.cn 达网网络技术有限公司 版权所有
公司地址:宁波市大梁街118号世纪广场B座19楼1902室 [地图] 邮编:315000
中文域名:达网.cn  公司微博:weibo.com/dwnetwork  信产部备案号: 浙ICP备09010049号-5
软件开发, 行业软件, 网站建设, 网站托管, 服务器技术  网站地图 RSS订阅